CANCELLATIONS, RESCHEDULES & MAKE-UPS

Q: What is your cancellation and refund policy?
A: All sales are final. No refunds.
To receive a class credit or DIY kit, you must email us at least 24 hours before your scheduled class or event.

If you miss your class:

• You may still pick up your DIY kit within 30 days, or

• Reschedule within 90 days (email flo@mymakerscape.com)

• Attend one of our Open Makery sessions

No-Show Policy:
No-shows and same-day cancellations are not eligible for class credit, but kits may still be picked up within 30 days.

Make-Up Classes:

• Sewing: Make-ups may be available—please email flo@mymakerscape.com.

• Art: No formal make-ups, but students may continue or start a new project during their next class.
  
  
  Accidental Duplicate Orders:
  If, for any reason, you accidentally place a duplicate order, please notify us immediately. We’ll be happy to help correct it.
  However, a small processing fee (to cover payment platform fees we incur) will be deducted from the refund for duplicate transactions.

Food & Drinks:
You are welcome to bring your own snacks and drinks when attending events at our Indialantic or Cocoa Village studios.
Please note that outside food and drinks are not permitted at our partner venues, as most are restaurants or breweries that offer their own menu and beverages.

PAYMENTS, GIFT CARDS & CUSTOM ORDERS

Q: Do you accept returns, exchanges, or cancellations?
A: All sales are final. Kits for missed events can be picked up within 30 days. Seats may be gifted or rescheduled once.

Payments & Gift Cards:

• All special events, workshops, and custom orders must be prepaid.

• Gift cards are non-refundable but can be used toward any class, event, or kit.

Q: Do you offer custom orders?
A: Yes! Custom orders are prepaid and non-refundable unless canceled by us.
If you’re submitting a logo, please provide an SVG or AI file for best results.

What is Open Makery?

Open Makery is our version of open studio time — a chance to drop in, get creative, and make something fun at your own pace! 🎨

No appointment is needed. You can:

• Choose from our available DIY kits, wood or canvas projects, or small crafts

• Use our paints, tools, and materials

• Get light guidance from our team (this isn’t a class, just open creative time!)

It’s the perfect time to finish a project from class, try something new, or simply enjoy making in a relaxed environment.

🎨 PAINT PARTIES & WORKSHOPS

Q: What are your prices for paint parties?
A:

• Adults: cost will be based on projects. 

• Kids: Starting at $25 per person
  A travel fee may apply beyond 45 miles.

Minimum Attendance:
All private events (studio or off-site) require a minimum of 10 participants.

If you prefer a private event but have fewer than 10 guests, you may:

• Pay the difference to meet the minimum, or

• Join us during Open Makery hours for a reserved group table.

Travel Minimums (for mobile events):

• 10–20 miles: 10 guests minimum

• 21–30 miles: 12 guests minimum

• 31–40 miles: 15 guests minimum

Setup Info:

• Studio: Arrive 20 minutes early to set up food or décor. We handle paint setup and cleanup.

• Mobile: We arrive 30–35 minutes early (or more for large groups). Please ensure the area is ready. Share any entry or venue details in advance.

If your mobile party has fewer than the required guests:
You can:

• Host your event at our studio

• Order DIY kits with a video tutorial

• Pay the difference to meet the minimum
  Refunds are available minus the non-refundable host fee.
  
  

  ORDERING, SHIPPING & TURNAROUND

  Q: What is your turnaround time for blanks, finished products, and DIY kits?
  A: Most orders ship within 3–10 business days. DIY kits usually ship the next business day, but please allow 1–2 days depending on order volume. Turnaround may be longer during holidays or busy seasons.
  If you need something by a specific date, please email us before ordering.

  Q: Do you offer local pick-up?
  A: Yes! Select local pick-up at checkout.
  Pick-up is available at either location: 
  211 Willard Street, Cocoa. FL 32922 or 
  344 Fifth Ave. Suite 1, Indialantic, FL 32903

🧍‍♀️ SAFETY & PHOTOS

Photo Release:
We love sharing what our makers create! Photos are sometimes taken during classes and events.
If you prefer not to be included, please let us know privately at check-in.

Q: Do your staff and volunteers undergo background checks?
A: Yes — all team members and volunteers complete Level 2 background screenings.

Q: Can I volunteer?
A: Yes! Volunteers must have a recent Level 2 background check and provide a character reference.

PRIVATE EVENTS AT YOUR LOCATION

Please ensure your space is paint-ready before our arrival.
We do not use floor tarps due to insurance restrictions.
Hosts are responsible for excessive messes and agree to hold MyMakerScape harmless for any damages or injuries.

🎓 SCHOLARSHIPS & REIMBURSEMENTS

Q: Do you accept Step Up for Students or other scholarships (Direct Pay)?
A: We are not a direct pay provider for Step Up or similar programs.
However, some families have successfully received reimbursement.
We can provide the instructor’s resume (over 3 years of teaching experience) for submission if needed.

Q: Do I need a sewing machine?
A: Machines are provided, but you’re welcome to bring your own.

Q: What if I’m brand new to sewing?
A: No problem! Start with our Intro to Sewing or Sewing 101 — we’ll guide you every step of the way.

Private Parties & Deposits

Q: How do I reserve a private event?
A: To secure your date, a non-refundable deposit is required at the time of booking.

• Small groups: $100 deposit

• Larger parties: 50% of the total cost is due to reserve your event

Your event is not confirmed until the deposit has been received.
The remaining balance is due 5 days before your party or may be paid on the day of your event, if previously arranged.

Q: Do you offer gift certificates?
A: Yes! Gift certificates can be used toward paint parties, sewing classes, art camps, or DIY kits.
They never expire and can be used online or in person.
They are treated like cash and are not redeemable for cash.

ROUBLE ORDERING OR QUESTIONS?

Q: Who do I contact for help?
A:

• General inquiries & bookings: flo@mymakerscape.com

• Reschedules, make-ups, sponsorships, or donation requests: flo@mymakerscape.com

• Website or login issues: mike@mymakerscape.com

• Shipping or project questions: team@mymakerscape.com

We’re always happy to help!