FAQ

Our Policies and FAQ: Learn More About Our Company and Products

  1. What is your turnaround time for blanks and finished products?
    We do our best to fulfill and ship orders within 3 to 10 business days. However, please note that turnaround time may be longer during holidays and busy seasons. If you need something by a certain date, please email me to see if it is possible before placing an order. 

  2. What is your turnaround time for DIY Kits?
    We aim to ship DIY kits orders the next business day. Please allow 1 to 2 business days depending on when we receive your order and how busy we are.

  3. Do you accept returns, exchanges or cancellation?
    No, all sales are final. However, if you encounter any issues with your order, please contact us directly. For missed events, you can pick up your kit. No refunds or cancellations for paint parties. You are welcome to give your seat to a friend if you can’t attend. You can attend another event if you can’t make this one – you can transfer to a different only once. If you missed that reschedule – that will be considered as a no show. 

  4. How can I get in touch with you?
    Email is the best way to reach us. Email us at flo@mymakerscape.com. You can also text us at 321-693-2637.  You can contact us here directly using the pop up chat or through any of our social media pages.

  5. Do you offer local pick up?
    Yes, we offer a contactless porch pick up in Palm Bay, FL. Please select local pick up at checkout, and we will email you the address, day, and time when your order is ready. 
    Starting in June – local pick up will be at our new location. 344 Fifth Avenue Suite 4, Indialantic, FL 32903. But, if you prefer to pick up in Palm Bay, let me know!

  6. Do you ship internationally?
    We ship anywhere in the US. For shipping to Canada, please email us for an estimate of the cost. Please note that customers are responsible for any duty or export fees applied after the item has shipped.

  7. Note to buyer All of our products are cut or hand-painted by us. Please note that the majority of our products are made of wood, and each wood has a unique grain, knots, and blemishes. We are not responsible for the treatment of products after they have been received. Our products are not water/weather-resistant and should not be exposed to inclement weather (heat) or water.

  8. Do you offer custom orders?
    Yes, we are happy to do custom orders! If you have an idea in mind, please let us know, and we’ll do our best to make it happen. However, please note that all custom orders are priced differently, and payment is required upfront. No refunds are given for custom orders, unless they are cancelled on our end. If you need a sign made out of your logo, you will need to have the svg or Ai file for your design.

  9. What are your prices for Paint Parties?
     For adult paint parties, prices range from $35-$60, while kids’ paint parties start at $25. Additionally, if you invite 12 friends to join you, you paint for free (12+1 host free). We travel all over Brevard County and nearby cities. For events that are located over 45 miles from our base location, please note that we charge for travel time.

  10. Arrival time 
    Please arrive 5 to 10 minutes early for your child’s class (or your own). Parents and adult students are required to stay on the premises for the entire duration of the class, except for summer camps. Thank you.

  11. What should I do if I encounter any issues with placing an order?
          Please message us on our Facebook page or email us, and we’ll be happy to assist you.

  12. Photo Release
    We love capturing the moments of our events to share on our website and social media. If you do not wish to be included in our photos, please approach us privately, and we will ensure that you are not included in any pictures. If we do not hear from you, we assume that you consent to the use of your image in our promotional materials.

  13. Do your staff members and volunteers undergo background checks?

    Yes, the safety and well-being of our participants is our top priority. Therefore, all staff members, including volunteers, are required to pass background checks.

  14. Can I volunteer at your company?

    We appreciate your interest in volunteering with us! As a small company, we have specific requirements for volunteers. To be considered for a volunteer position, you must be able to provide us with your most recent level 2 background screening. Additionally, we kindly ask for a character reference. These measures help us maintain a secure environment for all involved.

  15. Hosting Paint Nights at Your Home or business. 
     If you’re hosting a paint night at your home, please make sure that the area where we’ll be painting and crafting is comfortable for all attendees. We do not lay anything on the floor or use tarps due to our insurance policy, so please ensure that the area is suitable for painting. While we do our best to clean up the space we use during the event, any excessive mess created by attendees is not our responsibility. We ask that you inform your guests to wear appropriate clothing and take care while painting. By hosting an event with us, you agree to hold us harmless from any claims, damages, or injuries that may arise from your event.
  16. For wood cutout or wholesale orders, please review the following information:
     
    Refund Policy: All sales are final, and refunds are not provided. However, you have a one-day window to change your order to a different product.
     
    Possible Delays: Please note that delays can occur due to unforeseen circumstances such as illness, weather conditions (I do not operate my machine during severe thunderstorms and lightning), power outages caused by hurricanes, or machine issues.  If you require your items by a specific date, please send us a message so that we can assess if it is feasible to meet your deadline.
     

  17. Please wear clothes that can get messy! While we provide smocks for protection, it’s always best to be prepared for some creative messiness.

    We are not responsible for any damaged personal belongings or clothing.

  18.  Please review our Workshop and private party Policy, which outlines important information regarding class registration, rescheduling, and refunds:

    Minimum Attendance: A workshop requires a minimum of 5 guests to be held at our studio’s private party room (our other room will be available for open makery) and a minimum of 10 guests for off-site workshops. If you have a larger group of 15 then our studio will be closed to the public. If a class needs to be postponed from our end, we will contact you and provide a class voucher equivalent to the full amount you originally paid. This voucher can be used for any future class at Mymakerscape, including special events or custom orders.

    Q: What if my party doesn’t meet the 10-person minimum for a mobile paint party?

    For mobile paint parties, our standard requirement is a minimum of 10 participants for us to travel to a host venue. If your group consists of 8 or fewer participants, we offer several alternatives:

    1. We can still host the party, but it would take place at our studio.
    2. Alternatively, I can provide all the necessary supplies along with step-by-step instructions. Your group can enjoy the painting experience at your chosen location, with a canvas featuring a video tutorial that can be cast on your TV for everyone to follow.
    3. Another option is for your group to pay an additional fee to meet the minimum requirement of ten participants.

    In the event that none of the above options aligns with your preferences, we understand, and we are open to discussing a refund. However, please note that the host fee, which serves as a non-refundable deposit to reserve the date for you, will be retained. We appreciate your understanding and flexibility in these situations and aim to make your experience as enjoyable as possible.

     
    Payment for Special Events or Custom Orders: For special events or custom orders, payment must be made in advance to reserve your space or begin work on your order.
    Gift Card Policy: Gift cards are non-refundable.
    Make-up Classes: We do offer make-up classes for certain activities. If you are unable to attend the class you registered for, please email us at flo@mymakerscape.com as soon as possible. We will be happy to transfer your registration to a future class or provide you with a DIY kit instead.
     
    Rescheduling and Transfer Fees: Reschedules must be requested within 15 days from the original class date. For private group workshops, a transfer fee of $35 applies to any transfer made less than 72 hours before the workshop, unless it is COVID or flu-related. For summer camps, a transfer fee of $25 applies to any transfer made less than 1 week before the camp start date.
     
    No Show Policy: Guests who do not contact us prior to the class starting are considered no-shows and forfeit their registration. However, they may be able to pick up their supplies at the studio. DIY kits must be picked up within 7 business days.
     
    If you have any further questions or need assistance, please don’t hesitate to contact us at flo@mymakerscape.com
    Thank you for choosing us, Kind Regards, Flo

Behavior Expectations

No running in our studio. No foul language, and no destroying of supplies or studio property.

Please send your kids in clothes that can get messy! While we provide smocks for protection, it’s always best to be prepared for some creative messiness.

We are not responsible for any damaged personal belongings or clothing.

Abusive or insulting remarks or actions towards our staff, instructors, or other participants are absolutely prohibited. Students who negatively disrupt class will be immediately excused from current and all future classes without warning. Ensuring a safe environment, both mentally and physically, is our utmost concern. Upon immediate termination, no payments or monies will be refunded.

If these are areas your child struggles with, classes at MyMakerScape may not be a good fit.

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