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ORDERING, SHIPPING & TURNAROUND Q: What is your turnaround time for blanks, finished products, and DIY kits?
A: Most orders ship within 3–10 business days. DIY kits usually ship the next business day, but please allow 1–2 days depending on order volume. Turnaround may be longer during holidays and busy seasons. If you need something by a specific date, email us before ordering.

Q: Do you offer local pick-up?
A: Yes! Select local pick-up at checkout. Starting June, pick-up will be at our studio: 344 Fifth Avenue Suite 4, Indialantic, FL 32903. Prefer Palm Bay porch pickup? Just let us know.

Q: Do you ship internationally?
A: We ship within the US. For Canada, email us for a quote. Buyers are responsible for duties or export fees.

PRODUCT INFO & CUSTOM ORDERS Note to Buyer: Our products are hand-painted or laser-cut. Natural wood has variations—grain, knots, blemishes. Not weatherproof; keep away from heat/water.

Q: Do you offer custom orders?
A: Yes! Custom orders are prepaid and non-refundable unless canceled by us. If you’re using a logo, an SVG or AI file is required.

PAINT PARTIES & WORKSHOPS Q: What are your prices for Paint Parties?
A: Adults: $35–$60. Kids: start at $25. Travel fee may apply beyond 45 miles.

Minimum Attendance:

• All private events at our studio now require a minimum of 10 guests. If you prefer a private party but do not have the minimum, you must still pay for 10 participants. Alternatively, you are welcome to reserve a table during one of our Open Makery hours.

• Off-site parties require:

  • 10–20 miles: 10 guest minimum

  • 21–30 miles: 12 guest minimum

  • 31–40 miles: 15 guest minimum

• Groups of 15+ will result in the studio being closed to the public.

Minimum Attendance:

• All private events at our studio and off-site require a minimum of 10 guests.

Setup Info:

• Studio: Arrive 20 minutes early to set up decor, food, or drinks. We handle paint-related setup and cleanup.

• Mobile Events: We arrive 30–35 minutes early (or more for large groups). Please ensure the area is ready. Share any venue entry/access instructions in advance.

Q: What if my mobile party has fewer than the required guests?
A: Options include:

1. Host at our studio

2. Order DIY kits with video tutorial

3. Pay the difference to meet the minimum Refunds are available only minus the non-refundable host fee.

Q: Can I reschedule or cancel my party/class?
A: One transfer is allowed. Additional reschedules or missed reschedules = no-show.

• Private workshops: $35 fee if within 72 hours (unless illness)

• Summer camps: $25 fee if less than 1 week notice

No-Show Policy: We do not offer refunds for missed events. If you miss an event, you may:

• Pick up your project as a DIY kit

• Reschedule within 90 days of the missed event (email jessica@mymakerscape.com)

• Attend one of our Open Makery hours All reschedules must be initiated within the 90-day window.

Make-Up Classes:

• Sewing Classes: Make-ups may be available. Please email jessica@mymakerscape.com to arrange.

• Art Classes: We do not offer formal make-up sessions. However, kids can either continue a missed project or start a new one during their next class.

Q: What if a class is canceled by you?
A: You’ll receive a full-value class voucher.

Arrival Time: Please arrive 5–10 minutes early. Parents must stay during classes (except camps).

Dress Code: Wear clothes that can get messy. Smocks provided, but we’re not responsible for damaged clothes or belongings.

CANCELLATION & PAYMENT POLICY Q: Do you accept returns, exchanges, or cancellations?
A: All sales are final. No refunds or cancellations. Kits can be picked up for missed events. Seats may be gifted or rescheduled once.

Payments & Gift Cards

• All special events and custom orders must be prepaid.

• Gift cards are non-refundable.

Q: What is your refund policy for wood cutouts/wholesale orders?
A: All sales final. You may switch your order within 1 day of purchase. Delays may occur due to illness, weather, or machine issues. Contact us if you have a deadline.

SAFETY & PHOTOS Photo Release: We take pictures at events to post online. Let us know privately if you do not wish to be included.

Q: Do your staff and volunteers undergo background checks?
A: Yes. All team members and volunteers are screened with Level 2 background checks.

Q: Can I volunteer?
A: Yes—with a recent Level 2 screening and a character reference.

PRIVATE EVENTS AT YOUR LOCATION Please make sure the area is painting-ready. We don’t use floor tarps due to insurance. Hosts are responsible for excessive messes and agree to hold us harmless for injuries/damages.

SCHOLARSHIPS & REIMBURSEMENTS Q: Do you accept Step Up for Students or other scholarships (Direct Pay)?
A: We are not a direct pay provider for any scholarship programs, including Step Up for Students. However, some of our students have successfully been reimbursed. Please understand that we cannot guarantee this outcome, as each situation is unique. We are happy to provide the instructor’s resume, which reflects over 3 years of teaching experience, for submission purposes if needed.

Q: What should I do if I have trouble placing an order?
A: Email us at flo@mymakerscape.com or message us on Facebook. We’re happy to help!

Still Have Questions?
Email flo@mymakerscape.com. We’re here to help!

Need Help? Here’s Who to Contact:
Booking & General Inquiries: flo@mymakerscape.com
Reschedules, Make-Up Classes, Sponsorships & Donation Requests: jessica@mymakerscape.com
Website Glitches or Login Issues: mike@mymakerscape.com
Shipping Questions or Project Choices: team@mymakerscape.com